Frequently Asked Questions
Everything you need to know about your Russo Music experience.
What is the standard shipping timeframe for electronic equipment?
Most orders are processed within 24 hours. Depending on your location, standard ground shipping typically takes 3 to 7 business days. Expedited shipping options are available at checkout for urgent gear needs.
Do you offer a warranty on studio and live sound electronics?
Yes, all new electronic products come with a full manufacturer's warranty. Additionally, Russo Music offers a 1-year limited warranty on certified pre-owned gear to ensure your equipment performs at its best.
What is your return policy for opened electronic items?
We offer a 30-day return window for most items. Electronics must be returned in their original packaging with all accessories and manuals. Please note that software and certain hygiene-related items like in-ear monitors are non-returnable once opened.
Do you provide technical support for product setup?
Absolutely. Our team of experts is available via phone or email to assist with initial setup, firmware updates, and troubleshooting for any hardware purchased through our store.
Are international power supplies included for global orders?
Our products typically ship with power supplies standard for the region of purchase. For international orders, please check the product specifications or contact us to confirm if a regional adapter or multi-voltage power supply is included.
How can I track the status of my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your package in real-time.